Privacy Policy

1. Changes to This Policy

We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by posting a new Policy to this page, and/or by sending notice to the primary email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this Policy to check for any changes. Changes to this Policy are effective when they are posted on this page.

2. What Information Do We Collect?

2.1 Information You Provide to Us

Account Information: When you create an account, we collect information such as your name, email address, profile picture, password, and authentication credentials.
Customer Content: We collect Personal Information included in the input, call recordings, file uploads, transcription data, or other content you provide to our Services.
Payment Information: For paid subscriptions, we collect billing details such as credit card information, banking information, and billing address.
Communication Information: If you communicate with us, we collect your name, contact information, and the contents of your messages.
Other Information: We may collect other information you choose to provide, such as when you fill out a form, participate in a survey, or sign up for our newsletter.

2.2 Information We Collect Automatically

Log Data: Information that your browser automatically sends when you use our website.
Usage Data: Information about how you use our Services, including the types of content you view or engage with and the actions you take.
Device Information: Information about the device and software you use to access our Services.
Location Information: General location information inferred from your IP address.
Call Recordings: All calls interacting with our Services are recorded and stored, unless this feature is toggled off by you.

2.3 Information We Receive from Third Parties

Third-Party Integrations: If you enable integrations with third-party services, we may receive information about you from these services.
Marketing Information: We may receive marketing or demographic information about you from third parties or partners.
Social Media Information: If you interact with our social media pages, we may receive information you elect to provide through these platforms.

3. How Do We Use Your Personal Information?

We use your Personal Information for various purposes, including:

To provide, maintain, and improve our Services
To process transactions and send transaction notifications
To respond to your comments, questions, and requests
To send you technical notices, updates, security alerts, and support and administrative messages
To monitor and analyze trends, usage, and activities in connection with our Services
To personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests
To carry out any other purpose for which the information was collected

We may share your Personal Information in the following situations:

With service providers, consultants, and other third-party vendors who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Nodable or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
Between and among Nodable and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
With your consent or at your direction

5. Data Retention

We retain your Personal Information for as long as necessary to provide you with our Services and as described in this Policy. However, we may retain this information for a longer period as required by law, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information, including:

The right to access Personal Information we hold about you
The right to request that we rectify or erase your Personal Information
The right to request restrictions or object to our processing of your Personal Information
The right to data portability
The right to withdraw consent at any time for processing based on consent

To exercise these rights, please contact us at privacy@nodable.ai.

7. Data Security

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no system is ever completely secure.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

9. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect Personal Information from children under 16. If you become aware that a child has provided us with Personal Information without parental consent, please contact us at privacy@nodable.ai.

10. California Privacy Rights

California residents may have additional rights regarding their Personal Information under laws such as the California Consumer Privacy Act (CCPA). For more information about these rights, please contact us at nodable@nodable.ai.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Nodable AI Solutions nodable@nodable.ai