TCPA Compliance Policy

Nodable AI Solutions provides AI-powered voice technologies to businesses in the legal, insurance, and financial services sectors. This policy outlines our commitment to facilitating TCPA compliance and the responsibilities of our customers in using our technologies.

Regulatory Summary: The Telephone Consumer Protection Act (TCPA)

The Telephone Consumer Protection Act (TCPA), related Federal Communications Commission (FCC) regulations, and court interpretations protect consumers from specific types of telemarketing. Under the TCPA, "telemarketing" is defined as "the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person." (47 C.F.R. § 64.1200(f)(12))

The TCPA mandates that telemarketers:

  • Maintain a Do Not Call Policy
  • Provide a copy of the Policy to requesting consumers
  • Only make calls between 8 a.m. and 9 p.m. (local time of the person being called)
  • Only make calls and texts to numbers not on the National Do Not Call List
  • Only make calls and texts to numbers not on the business' internal do not call list
  • Restrict the use of automatic telephone dialer systems (ATDS) when calling cell phones
  • Restrict the use of artificial or prerecorded voice recordings to consumers
  • Identify the caller's name and location

Customer Responsibility for TCPA Compliance

Nodable AI Solutions provides powerful AI voice technologies to our customers. It is the responsibility of our customers to ensure that their use of our technologies complies with all applicable laws and regulations, including the TCPA. This includes, but is not limited to:

  1. Obtaining necessary consent from consumers before initiating contact
  2. Maintaining and adhering to Do Not Call lists
  3. Respecting calling time restrictions
  4. Providing proper identification during calls
  5. Ensuring all telemarketing practices align with TCPA requirements

Our customers are solely responsible for understanding and complying with all legal requirements related to their use of our AI voice technologies.

Nodable's Commitment to Facilitating TCPA Compliance

While the primary responsibility for TCPA compliance rests with our customers, Nodable is committed to supporting our customers' compliance efforts:

  1. Compliant Workflows: We guarantee that our AI voice technology workflows are constructed in a TCPA-compliant manner. This includes:

    • Not utilizing pre-recorded messages or series of pre-recorded scripts
    • Using generative AI to support real-time, context-aware conversations
    • Employing dialing systems that use reasonable algorithms and do not use sequential or random number generation prohibited under the TCPA

  2. Guidance and Education: Nodable personnel will take every action necessary to guide customers to compliant uses of our AI technology. This includes:

    • Providing educational resources on TCPA requirements
    • Offering consultation on best practices for TCPA compliance
    • Regular updates on any changes to TCPA regulations that may affect the use of our technology

  3. Technical Support: We offer technical support to help customers implement our technology in a compliant manner, including assistance with:

    • Integrating consent management systems
    • Setting up time zone restrictions for outbound calls
    • Implementing caller identification features

  4. Customizable Features: Our technology includes customizable features to support compliance, such as:

    • Do Not Call list integration
    • Time zone management for outbound calls
    • Consent tracking and management

Training and Compliance

All Nodable employees involved in customer support, sales, or product development receive regular training on TCPA requirements and our commitment to facilitating customer compliance.

Reporting Concerns

If you have concerns about how our technology may be used in compliance with TCPA, please contact our Compliance Office. We are committed to addressing any issues promptly and effectively.

Disclaimer

While Nodable AI Solutions is committed to providing TCPA-compliant technology and guidance, we cannot guarantee or be held responsible for our customers' compliance with TCPA or any other applicable laws and regulations. Customers are advised to seek independent legal counsel to ensure their use of our technology complies with all applicable laws.

Contact

For any questions or concerns regarding TCPA compliance and our AI voice technologies, please contact:

Nodable AI Solutions Compliance Office
Email: compliance@nodable.ai
Address: 2261 Market Street STE 86136, San Francisco, CA 94114

We are committed to supporting our customers in their compliant use of our AI voice technologies while respecting consumer privacy and rights.

Last Updated: July 25, 2024